Verizon Throttled Fire Department's "unlimited" Data During California Wildfire

So many news items these days read like sarcastic dystopian stage plays. To me at my age, Spike Milligan (e.g. the Bedsitting Room) always comes to mind but I'm sure people still write them.

This item isn't about "net neutrality" per se, it's about throttling data when you go over an arbitrary limit on your "unlimited" plan, i.e. for we the people, the amount of data you can download is unlimited, but after a while it downloads so slowly that there is a de facto limit on how much data you can download...Catch 22. 

For the fire department, who were not simply trying to stream a bootleg of Crazy Rich Asians, but trying to coordinate ops to stop the whole state burning, it became an emergency during an emergency. 

But Verizon doesn't have an emergency department, just their offshored procrastination service. Can you imagine being a firefighter in full gear next to an all-consuming blaze, hanging around on hold with the 'supervisor' (the guy in the next cubicle who is brought over when you ask for the first guy's supervisor) going through these hoops:

"Verizon representatives confirmed the throttling, but rather than restoring us to an essential data transfer speed, they indicated that County Fire would have to switch to a new data plan at more than twice the cost, and they would only remove throttling after we contacted the Department that handles billing and switched to the new data plan."

(On the one hand maybe you shouldn't buy your mega-ops-truck just one phone line, but on the other hand maybe ten people from Verizon should be selected as enemies of the state and executed, pour encourager les autres.)